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Consumer Forum

The Consumer Protection Act, 1986

The Act enshrines all the consumers' rights which are internationally accepted. As per the Act, the consumer protection councils have been established at Central, State and District levels to promote and protect the consumer rights. They are:

  • Right to Safety: To be protected against the sale of goods and services which are spurious/hazardous for the life.
  • Right to Information: To know the quality, quantity, weight and the price of goods/services being paid for, so that one is not cheated by unfair trade practices.
  • Right to Choose: To be assured, wherever possible, access to a variety of goods and services at competitive prices.
  • Right to be Heard: To be heard and to be assured that the interest would receive due consideration at appropriate fora.
  • Right to Seek Redressal: To seek legal redressal against unfair or restrictive trade practices or exploitation.
  • Right to Consumer Education: To have access to consumer education.

At present there are 35 State Commissions, one in each State/UT and 571 district forum besides the National Commission. The state governments are responsible to set up the district forum and the State Commissions. States have been empowered to establish additional District Forum and also additional members in the State Commission to facilitate constituting benches and also for holding circuit benches. The Central Government is required to set up the National Commission. It has been empowered to appoint additional members to facilitate creation of more benches and holding of circuit benches. The second bench of the National Commission started functioning from 24 September 2003. The government is monitoring the disposal of cases by the consumer courts through National Commission. 

The government has declared 24 December as 'National Consumer Day', since the President gave his assent on that day to the enactment of the historic Consumer Protection Act, 1986. Besides this, 15 March is observed as 'World Consumer Rights Day' every year.

 

 
Form for Complaint

Form for complaint under the Consumer Protection Act 1986

 

In the complaint case no........................................................................................

Before the Hon'ble District Forum............................................................................

or

Before the State Commission.................................................................................

or

Before the National Commission.........................Complaint No.................of.............

In the matter of..................................................................................................

 

Name & address of complaint/complainants.........................................................................................

...........................................................................................................................

versus

Name & address of opposite party/parties.............................…………….........………………....

…………………………………………………………………………………………………………………...………………………………

 

I/we, the above named complaint/complainants respectfully state before the Hon'ble Forum/Commission the complaint as follows:

 

It is therefore prayed

(i) That opposite party be directed to refund the amount paid by the complaint to the tune of Rs....................

(ii) Complaint may please be compensated to the tune of Rs............. for the mental agony and harassment caused to him/her in the due course.

(iii) Cost of litigation may also be awarded suitably.

 

Place: Signature of Complaint

Date: 

(Name of the Complaint)

 

Verification

I……..........……..……..............S/o.………………......................aged, the above named complaint do hereby solemnly declare that the particulars stated above are true to the best of my knowledge and belief and nothing has been concealed therein. I further certify that annexure I, II and III appended to the complaint are the true copies of original documents.

 

Verified at.....................this day of..............

(a) ...........................Annexure I

(b) ...........................Annexure II 

(c) ............................Annexure III 

Signature of Complainant

 

(Name of the complainant/Deponent)
 


   

1. State Commission - 31, Belveder Road, Bhabani Bhavan, Alipore, Kolkata-27.

        033-2479/4916  033-2479/0378(F)

2.

CDF Kol. Unit – I

8B, Nelie Sengupta, Sarani, 7th Floor, Kolkata-700087.

 

033-2252-0634

3.

CDF Kol. Unit-II

8B, Nelie Sengupta, Sarani, 7th Floor, Kolkata-700087.

 

033-2252-0312

 

4.

CDF Alipore

24 PGS(S), 18, Judges Court Road, Alipore, Kolkata-27.

 

033-2479-4350

5.

Barasat CDF

24 PGS(N), 2 No.,Barrackpore Road, Maya Bhavan (1st Flr),PO Nabapally, Barasat

 

033-2542-5131

6.

Jalpaiguri

PO Jalpaiguri, Old Court, Near D. M. Office, District Jalpaiguri,

 

03561-225395

7.

Coochbehar CDF

Sri D.K. Dutta, 2ndFloor, B.S. Road (Opp. Site of the CMO Health Office, Coochbehar-736101

 

03582-222023.

8.

Maldah CDF

Maldah Sevaniketan, Atul Ch. Kr. Market,  PO& Distt. Maldah-732101.

 

03512-251472

9.

Birbhum CDF

C/o House of Abdur Rashid, Chandnipara, Behind Deaf & Dumb School, P.O. & P.S. Suri, Distt. Birbhum

 

03462-255559. (Telefax)

10.

Howrah CDF

Red Court Bldg., Rishi Bankim Ch. Road,Howrah-711101.

 

033-2660-0892

11.

Hooghly CDF

C/o Khadya Bhawan,PO Chinsurah, Hooghly-712102

 

033-2680-4768

12.

Murshidabad CDF

Murshidabad Cantonment Road, Behrampur, Murshidabad

 

03482-253207

13.

Purulia CDF

Collectorate Compound, P. O. & Distt. Purulia.

 

03252-224001

14.

D.Dinajpur CDF

Distt. Judges Office, Dakshin Dinajpur at Balurghat, Balurghat – 733 101

 

03522-271050

15.

U. Dinajpur CDF

PO Raigunj, (Super Market Complex), Block – I, First Floor

U. Dinajpur

 

03523-252006

16.

Nadia CDF

170, Don Bosco Road, Austin Memorial House, P.O. Krishnanagar, Nadia

 

953472-257788

17.

Siliguri CDF

Kshudiram Basu Bipanan Kendra, (2ndFloor), Hill Cart Road, Pradhannaar, Siliguri-724403.

 

0353-2517190

18.

Midhnapore CDF

At the house of Nemia Kundu, Mohatabpur, PO & Dt. Midnapore

 

03222-266694

19.

Bankura CDF

Dist. Judge, Kuchkuchia Road, PO 7 Dt. Bankura

 

953242-241317

20.

Burdwan CDF

Muchipara, G.T. Road,PO Sripally, Distt. Burdwan – 713103

 

0342-2545861

21.

Darjeeling CDRF

New Bldg, CAPT N. Sherpa 24, Mahatih Chand Road,Darjeeling-734101.

 

0354-2252305

22.

Purba Mednipore

 

President, DCDRF A. Abasbari, PO Tamluk, Purba Mednipore

 

953228-270125